Frequently Asked Questions
Why do we use tickets?
Ticketing allows us to monitor exactly how many people are coming to each event, avoid overcrowding our facilities and refrain from turning people away unexpectedly.
Are tickets required?
Yes. Anyone who wishes to experience these events in the Worship Center or watch them on a screen in our Chapel must have a ticket.
What about my kids?
Any child attending the event with their family must have a ticket. Children in childcare do not require tickets. Childcare is available for children ages 5 and under and should be reserved when you get your tickets.
How much do tickets cost? How do I get them?
Tickets are free. You can get them online or by calling the Centerville Campus office at 937-434-8627.
What’s the difference between the experiences in the Worship Center and Schwalm Chapel?
The Worship Center offers a complete, live experience of these events. The Schwalm Chapel offers the opportunity to watch these events on a screen. Several of the service elements, like the candle-lighting and other special effects, will not occur in the Chapel.
When should I arrive?
Seating fills quickly, so we recommend arriving early. The Worship Center will open about 45 minutes prior to each event. Please allow time to check-in any children using childcare before entering the Worship Center. If anyone in your party needs special assistance (uses a wheelchair, cannot climb stairs, etc.) please arrive as early as possible.
Does my ticket reserve seats for me and my group?
Your ticket guarantees you a seat in your selected venue for the event you choose. However, all tickets are general admission, and seating is first-come, first-served.
What if the event I want to attend is full?
Please select another event to attend.
What if I have extra tickets?
Please complete our return tickets form online (starting Dec. 4), or return your tickets to the Welcome Center by December 18.
Northmont & Springboro Campuses
Do I need tickets for Christmas Eve services at Fairhaven’s Northmont or Springboro Campuses?
Is childcare available?
Childcare for children age 3 and under will be available at our Springboro Campus. We encourage families at our Northmont Campus to attend the Christmas Eve service together.